In this 3 day course delegates will be provided with an introduction to the basics to establishing effective communications in a crisis situation and those that will support dialogue in hostile situations. Delegates will be prepared to use more influential communications in their life and in potential crisis situations.

Course content

  • The history of negotiation
  • Case studies
  • The core tactics
  • Key situations
  • Situation management
  • Understanding those you may negotiate with
  • Role play training
  • Negotiation and other disciplines
3 days
Any venue suitable for the client

Entry requirements

No specific requirements for these un-accredited short courses but, please note they will be taught in English.